Primary Job Function:
Communication Technicians operate Central Monitoring to facilitate routine communications; physician answering services; emergency communications, to include medical codes, intra-hospital disaster codes, and external disaster communication; security dispatching; and building automation. Additionally, Communication Technicians receive and process emergency 911 telephone calls from the community. Processing includes providing emergency medical dispatch instructions to the caller via the telephone, dispatching appropriate ambulance, and emergency vehicle resource coordination.
A high school diploma or its equivalent.
Successful completion of the emergency medical dispatch course within three months of start date.
Must be able to read, write and speak the English language.
Strong organizational skills in order to manage multiple issues simultaneously combined with ability to effectively prioritize.
Ability to be discrete and protect the integrity of confidential information.
Must be able to communicate effectively and tactfully with peers, management, medical staff members, patients, visitors, and hospital business associates, always presenting a professional image.
Requires analytical ability and judgment in prioritizing the performance of tasks, duties, and responsibilities.
Ability to work efficiently for long periods of time without direct supervision.
Will received several auditory and visual alarms at one time.
The nature of the job demands one to sit for long periods of time.
Schedule includes working every other weekend and holiday, accommodate an occasional extended shift, and be flexible with personal schedule.
Physical and Mental Activities, Tools and Equipment:
Must be able to react appropriately and manage highly stressful emergency situations, which necessitates the ability to maintain good judgment, foresight, and composure.
Must be able to operate technical equipment and software to include: computers, CCTV and telecommunication equipment.