Primary Job Function
Under the supervision of a registered nurse, performs the secretary, transporter and registration duties in the Emergency Department. This includes but is not limited to efficient, courteous and orderly reception of patients, data entry of accurate patient demographic information, timely processing of patient records, transporting patients within the hospital, maintaining a clean, safe environment and providing support services for patients, families and staff members.
A high school graduate or equivalency, and hospital or office experience or completion of a training program, required.
Basic computer skills.
Ability to comprehend medical terminology.
Ability to work accurately under pressure.
Strong organizational skills in order to manage multiple tasks simultaneously combined with ability to effectively prioritize.
Ability to be discrete and protect integrity of confidential information.
Highly developed interpersonal skills in order to relate to patients of all ages, staff members, physicians, and visitors, negotiate effective working relationships, and develop positive resolutions to conflict. A strong customer service orientation.
Must maintain current CPR certification.
Typical office environment. Tasks may involve occasional exposure to blood and body fluids or tissue. Should not pose "Direct Threat" to safety and health of self or others. May be exposed to electrical, radiation, and other hazardous materials.
Must be able to tolerate strong odors and frequent alarms.
Must be able to work holidays, weekends, days, evening, and night hours, based upon department needs. May include working long hours (including mandatory overtime) at a high level of stress.
Physical and Mental Activities, Tools and Equipment:
Occasional manipulation of large volumes of books, reports, or files.
Prolonged sitting and standing, extreme attention to detail. Lifting up to 50 lbs. and pushing/pulling up to 300 lbs.
Use of Personal Computer, standard office equipment (e.g. telephone, fax, copier, calculator), as well as standard patient care equipment (e.g. wheelchairs, carts, oxygen tanks and IV poles).